How to delete reviews on Amazon
Are you an Amazon seller? Do you have a lot of negative reviews on your product listing? Do you want to delete reviews on Amazon? Today in this article, I will tell you, how to delete reviews on Amazon? Review on Amazon plays an important role in boosting sales or dragging down the sales on Amazon. If a seller has positive reviews then the selling rate increases. Actually, the buyers who visit on your product list. After reading the positive review buyers are compelled to buy the product from listing. If you have a negative review of your product listing, it will create a negative impact on the buyers. He will never think to buy your products. Definitely, You will meet many disgruntled customers. It’s upon you, how you deal with their dissatisfaction and make them satisfy.
Really, it is very annoying for the seller to deal with the negative review on Amazon. Negative feedback affected the overall rating of your product. Most of the customer watch only negative feedback to get understand the problem in the quality of your product. Amazon rarely deletes a negative review on the request of Amazon sellers. But the seller may track review and report any fake or spam on Amazon.
- How to unlock Amazon account?
- How to write Amazon Appeal Letter?
- What to Do If Your Amazon Account Gets Suspended?
What Counts as a Negative Review on Amazon?
Now I would like to tell few steps to delete a review on Amazon from your product listing:
The 3- star rating or below 3-star rating in your product listing is considered a negative review on Amazon. The general user considers a positive rating above 3 stars rating. Less than 4-star rating affects the ranking of products and it drags your sales down. That is why for conducting business, tracking negative is a very important part for Amazon sellers.
Step 1: Check and analyze the Review
When you see the negative review and bad rating. Don’t ever panic. keep calm and take a deep long breath. Read the review very carefully and analyze yourself the reason for the dissatisfaction of buyers.
- Know whether the negative review from real buyers or competitors.
- know what is the reason behind making the buyers unsatisfied
- know, did he write any review against the Amazon terms and conditions.
Step 2: Report to Amazon Seller Support
When you find that the negative review is commented is not all about your product qualities but he has used the vulgar words for you which is against the term and conditions of Amazon. When you find these types of negative reviews you can simply contact Amazon seller support to get removed the negative review.
If you get to know that the commented review in your listing is not from real buyers but this is the negative review written by competitors, in this case, you can get help from Amazon seller support but you will have to give a very strong evidence otherwise there is very less chance of removing negative feedback from Amazon. If you find the reviews are from real buyers then the only solution is to meet directly to buyers and know his problem.
Step 3: Personally, Contact the Buyer
If you find the negative review is from the real buyers then you need to contact the buyers directly. In order to contact you need to find his/her contact information. Then you need to tackle the situation. You need to convenience and even you can make an apology for your mistake. Then the Buyers can change it from 1-star rating to 5-star rating which totally depends on your convincing ability.
Step 4: Respond to the Review in Public
If you aren’t able to reach the buyers directly or buyers tell you that he won’t want to remove his negative review. Then you respond to those negative reviews through a feedback manager.
Here you are not going to change the mind of the customer but here you can show your business professional with a public reply. Response in a very professional way, in a brief way and courteous. Don’t show your irritation and frustration in your reply.
Step 5: Reply to the Review
For deleting or managing the review the most important thing is to convince buyers then the best thing to convince is the replying on review. Do reply to the dissatisfy buyers immediately. Reply to all his queries and remove all the confusion and apology for your mistake. Gently convince him to remove negative feedback. A satisfactory reply can tend to change negative feedback to positive feedback.We would like to share some tips, how to delete reviews on Amazon ?.
Let’s have a look at how negative feedback affects the Amazon seller account?
Everyone wishes for a good result for the work and so Amazon sellers. But it is dismaying when buyers drop negative feedback for product and service quality. All activities related to the online marketplace should be done as per the enforced rules and regulations to prevent obstruction in selling the practice.
In case if it happens then try to find the solution with a calm mind instead of losing heart.
How to delete reviews on Amazon:
Being an Amazon seller if you are receiving negative feedback constantly then they may choose to step ahead for request removal. Amazon doesn’t give any chance when policy disobedience is found by sellers. As far as the negative feedback is concerned, it directly reflects some issues with either product quality or service quality. In that case, Amazon suspends the seller’s account.I will tell you,How to Remove Negative Feedback from Amazon?
You may do the following to initiate for removal of feedback:
There is a certain criterion through which you may think of requests for removal. The feedback denotes FBA items and belongs to the customer service process, thus Amazon believes in reviewing the whole score and includes explanatory notes if it finds the following in feedback:
- The issue related to product quality.
- If some wrong word is mentioned.
- The presence of personal information such as email addresses, contact numbers, and full names.
- If the problem is related to the price.
Therefore in the first step, consider any of the causes and try to search for more information to allow Amazon to carry on its evaluation process. When it gets completed, then you will get a notification for the final decision of removal via mail.
Secondly, you may pick the initiative to directly contact buyers with a request to remove the negative feedback. However, you might feel hesitant somewhat but you can do it with the help of a buyer-seller messaging service that is available there.
Now to have a consequence in your favor, choose to use quite a professional language at the time of preparing the written note. Try your best to maintain a watchful eye for customer’s concern and ensure them that mistake or policy violation won’t be repeated in upcoming days anymore.
You should stay in favor of using the humble technique to request customers for your concern. Your literal motive should be to keep your customers happy so always adopt a kind way at the time of talking to the customers.
Your every word should have the potential to make customers feel that their feedback has created a sense of understanding to do the needful.
What you may do apart from the above steps?
- First of all, scroll down and click onto the option available as View Current Feedback.
- Specify the buyer’s feedback and then choose the resolve button. You will observe deflection towards the Resolving Negative Feedback page.
- Make click on the option available as Contact Customer button
- Further, choose the appropriate subject available in the drop-down menu
- Later to these, write in short and easy language
- If you want to add another supporting document, then you may tap on the option lying as Attachment.
- Thereafter, make click on send email option to share your message with buyer
Reading the buyer’s feedback is the most significant aspect to come to the conclusion of the final decision. Since before taking any initiative, it is necessary to consider over why customers showed their dissatisfaction. This is crucial because, on this basis, you may find a way to come out.
To be careful about Amazon’s policy is the best way to escape from such an unexpected situation. This is true that not a minor flaw is accepted and simply it leads to Amazon seller account suspension.
Thus it is essential to be careful and also keep taking the reviews of the service as product quality in the meanwhile. This will help to prevent the unexpected scenario up to a great extent.
From the above articles, you all would have understood very well the procedure to delete a review on Amazon. Deleting review becomes so necessary because it came with reputation and reputation is the reflection of the company. Negative feedback is just like a nightmare for the seller but the seller can remove it with the help of proper procedure.
If you are the seller and you have many negative reviews on the product list which is tarnishing your reputation. If you want to delete negative reviews on Amazon. For this, if you will try on your own there are very minimal chances to get success because there are a lot of complexities. A professional is required to handle these situations.
We the Pro appeal service has specialization in dealing with the deleting and manipulating the review. So what are you waiting for? Pick up your mobile phone and dial our toll-free number. Our success rate of deleting review is more than 75%. If we will unable to manage a negative review, we will refund you.