How to delete reviews on Amazon
Are you an Amazon seller? Do you have a lot of negative reviews on your product listing? Do you want to delete reviews on Amazon? Today in this article, I will tell you, how to delete a review on Amazon? Review on Amazon plays an important role in boosting sales or dragging down the sales on Amazon. If a seller has positive reviews then the selling rate increases. Actually, the buyers who visit on your product list. After reading the positive review buyers are compelled to buy the product from listing. If you have a negative review of your product listing, it will create a negative impact on the buyers. He will never think to buy your products. Definitely, You will meet many disgruntled customers. It’s upon you, how you deal with their dissatisfaction and make them satisfy.
Really, it is very annoying for the seller to deal with the negative review on Amazon. Negative feedback affected the overall rating of your product. Most of the customer watch only negative feedback to get understand the problem in the quality of your product. Amazon rarely deletes a negative review on the request of Amazon sellers. But the seller may track review and report any fake or spam on Amazon.
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What Counts as a Negative Review on Amazon?
The 3- star rating or below 3-star rating in your product listing is considered a negative review on Amazon. The general user considers a positive rating above 3 stars rating. Less than 4-star rating affects the ranking of products and it drags your sales down. That is why for conducting business, tracking negative is a very important part for Amazon sellers.
Now I would like to tell few steps to delete a review on Amazon from your product listing:
Step 1: Check and analyze the Review
When you see the negative review and bad rating. Don’t ever panic. keep calm and take a deep long breath. Read the review very carefully and analyze yourself the reason for the dissatisfaction of buyers.
- Know whether the negative review from real buyers or competitors.
- know what is the reason behind making the buyers unsatisfied
- know, did he write any review against the Amazon terms and conditions.
Step 2: Report to Amazon Seller Support
When you find that the negative review is commented is not all about your product qualities but he has used the vulgar words for you which is against the term and conditions of Amazon. When you find these types of negative reviews you can simply contact Amazon seller support to get removed the negative review.
If you get to know that the commented review in your listing is not from real buyers but this is the negative review written by competitors, in this case, you can get help from Amazon seller support but you will have to give a very strong evidence otherwise there is very less chance of removing negative feedback from Amazon. If you find the reviews are from real buyers then the only solution is to meet directly to buyers and know his problem.
Step 3: Personally, Contact the Buyer
If you find the negative review is from the real buyers then you need to contact the buyers directly. In order to contact you need to find his/her contact information. Then you need to tackle the situation. You need to convenience and even you can make an apology for your mistake. Then the Buyers can change it from 1-star rating to 5-star rating which totally depends on your convincing ability.
Step 4: Respond to the Review in Public
If you aren’t able to reach the buyers directly or buyers tell you that he won’t want to remove his negative review. Then you respond to those negative reviews through a feedback manager.
Here you are not going to change the mind of the customer but here you can show your business professional with a public reply. Response in a very professional way, in a brief way and courteous. Don’t show your irritation and frustration in your reply.
Step 5: Reply to the Review
For deleting or managing the review the most important thing is to convince buyers then the best thing to convince is the replying on review. Do reply to the dissatisfy buyers immediately. Reply to all his queries and remove all the confusion and apology for your mistake. Gently convince him to remove negative feedback. A satisfactory reply can tend to change negative feedback to positive feedback.
From the above articles, you all would have understood very well the procedure to delete a review on Amazon. Deleting review becomes so necessary because it came with reputation and reputation is the reflection of the company. Negative feedback is just like a nightmare for the seller but the seller can remove it with the help of proper procedure.
If you are the seller and you have many negative reviews on the product list which is tarnishing your reputation. If you want to delete negative reviews on Amazon. For this, if you will try on your own there are very minimal chances to get success because there are a lot of complexities. A professional is required to handle these situations.
We the Pro appeal service has specialization in dealing with the deleting and manipulating the review. So what are you waiting for? Pick up your mobile phone and dial our toll-free number. Our success rate of deleting review is more than 75%. If we will unable to manage a negative review, we will refund you.